Tiwi Port & Marine

1. Bookings & Reservations

1.1 All reservations are subject to room availability and confirmation by the Motel.

1.2 A valid credit card or approved alternative payment is required to secure your booking.

1.3 Rates are quoted in Australian Dollars (AUD) and exclude GST unless otherwise stated.

2. Check-In & Check-Out

2.1 Standard check-in time is 2:00 pm.

2.2 Standard check-out time is 10:00 am.

2.3 Early check-in or late check-out may be arranged in advance, subject to availability, and may incur an additional charge.

2.4 Guests must present valid photo identification upon check-in (driver’s licence, passport, or similar).

3. Payment Policy

3.1 Payment is required in full to complete your online booking.

3.2 Accepted payment methods: Visa, Mastercard.

4. Cancellation & No-Show Policy

4.1 Cancellations must be made at least 48 hours prior to your scheduled arrival to avoid a cancellation fee.

4.2 Cancellations made less than 48 hours before arrival may incur a charge equal to the first night’s accommodation.

4.3 In the case of a "no-show" (failure to arrive without notice), the full booking amount may be charged.

5. Guest Responsibilities

5.1 Guests must respect the quiet enjoyment of all other guests and neighbouring residents.

5.2 The Motel has a strict non-smoking policy inside rooms. Designated smoking areas are available outdoors.

5.3 Guests are responsible for any damage, breakages, or losses caused during their stay and will be charged accordingly.

5.4 All alcohol consumption must comply with Tiwi Islands liquor restrictions and relevant Northern Territory laws.

5.5 Guests must comply with all health, safety, and emergency instructions from Motel staff.

6. House Rules

6.1 Pets are not permitted unless approved by management in advance.

6.2 Visitors are allowed only with prior approval from management and must depart by 9:00 pm.

6.3 The Motel reserves the right to refuse service or evict any guest who breaches these Terms & Conditions or engages in unsafe, disruptive, or unlawful behaviour.

7. Liability

7.1 The Motel does not accept responsibility for loss, theft, or damage to personal belongings during your stay.

7.2 Guests are encouraged to store valuables securely and ensure rooms are locked when unattended.

7.3 The Motel is not liable for injuries, accidents, or illness sustained during your stay unless caused by our proven negligence.

8. Force Majeure

8.1 The Motel is not responsible for failure to provide accommodation or services due to events beyond our reasonable control, including extreme weather, natural disasters, transport disruptions, public health emergencies, or government restrictions.

9. Governing Law

9.1 These Terms & Conditions are governed by and interpreted under the laws of the Northern Territory, Australia.

9.2 Any disputes shall be resolved in the relevant courts or tribunals of the Northern Territory.

Privacy Policy

Tiwi Port Marine Accommodation Village respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Your name and contact details (address, email, phone number)
Identification documents (e.g., driver’s licence, passport)
Booking details (dates, room type, special requests)
Any additional information you choose to provide (e.g., dietary needs)

2. How We Use Your Information

Processing and managing your booking
Contacting you regarding your stay or in case of emergencies
Complying with legal and regulatory obligations
Improving our services and guest experience

We will never sell or rent your personal information to third parties.

3. Disclosure to Third Parties

Payment processors and banks to complete transactions
Law enforcement agencies, if required by law
Service providers (e.g., IT support) who are bound by confidentiality obligations

4. Data Storage & Security

We take reasonable steps to ensure your personal data is secure and protected from misuse, loss, unauthorised access, or disclosure. If you have concerns about our security practices, please contact us. We do not store any credit card information.

5. Access & Correction

You may request access to, or correction of, the personal information we hold about you by contacting us in writing. We will respond within a reasonable timeframe.

6. Website & Online Bookings

Our website may use cookies to enhance your browsing experience.
All online booking forms are secured with encryption; if you have questions about security, please contact us.

7. Changes to this Policy

We may update our Terms & Conditions or Privacy Policy from time to time. The latest version will always be published on our website with the date of last update indicated.

Security Policy

Tiwi Port Marine Accommodation Village uses Westpac's OnlinePay payment system to process online transactions. All online payments are processed within a trusted OnlinePay hosted payment page, ensuring your card details are handled securely and never stored on our servers. OnlinePay uses industry-standard encryption and security measures to protect your payment information.

Contact

If you have questions, want to request access to your personal data, or need further information about these terms, please contact us:

Port Melville Accommodation Village
Port Melville, Tiwi Islands NT 0822
Phone: +61 8 8941 1162
Email: bookings@tiwiportmarine.com
ABN: 33 146 391 219

Last updated: 17 September2025